Shipping policy

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships.

Please note: Processing times may be extended during peak seasons, sales events, or holidays.

International shipping is available to select countries. Rates and delivery times vary by destination and will be calculated at checkout.

Shipping Costs

Shipping costs are calculated based on your order total, delivery address, and selected shipping method. All shipping charges will be displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your package through the carrier's website or directly in your order confirmation email.

Delivery Issues

We are not responsible for delays caused by the shipping carrier, customs (for international orders), incorrect addresses provided by the customer, or weather conditions.

If your package shows as delivered but you haven't received it, please check with neighbors, building management, or contact the carrier directly. We recommend waiting 24-48 hours as packages are sometimes marked delivered before actual delivery.

International Orders

International customers are responsible for all customs duties, taxes, and fees imposed by their country. These charges are not included in our shipping costs and are the customer's responsibility.

Delivery times for international orders vary by destination and customs processing, typically 7-21 business days.

Address Changes

Please ensure your shipping address is correct before completing your order. Once an order is processed, we cannot guarantee address changes. Contact us immediately at [your email] if you need to update your address.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at info@nomojo.co within 48 hours of the expected delivery date. We'll work with you and the carrier to resolve the issue.

Questions?

If you have any questions about shipping, please contact us at info@nomojo.co and we'll be happy to help.